Get a very quick overview of your information flows

The objective:

how to easily get a quick understanding of the information flows in an organisation

The goal:

  • to know what kind of information is required and where it can be obtained
  • no technical stuff


  • model the information flows using only 2 things
    • an actor (requestor / provider of information)
    • a message (information transmission)


  • you know exactly where information is needed, how it is distributed
  • in case there’s a disruption, you are able to mitigate much faster

Example: the process procure to pay


Between each actor (Requestor, Purchasing, Supplier, Distributor, Logistics) detail the information at 2 levels:

1) the deliverable

example: we received an order confirmation

2) the message


  • the status of the confirmation : Accepted / Rejected
  • Accepted with Changes
    • All line items accepted, change freight or cash terms (i.e., header level changes only)
    • Change or reject one or more line items, no header-level changes
    • Header-level changes, and one or more line items changed or rejected

And run through all process steps to get this overview: information flows process procure to pay made simple (click here)

Remark: the report is the outcome of a BPMS, collecting all previous data and delivering the structured report.

This enables:

  • to have an in depth understanding of the information exchanged between all actors
  • to determine the pitfalls (where the information not is “flowing”)
  • to quickly verify the information where it encounters difficulties

Having done this you are ready to map this onto your ICT – solutions and improve towards Industry 4.0. Setup the service catalog : service / information requesting versus provisioning.