When performing an audit or a business scan to coach from a Current State to a Future State I’m considering several views:
- human aspect
- expectations from the board, the stakeholders, the linemanagers, the employees of all value streams
- feasibilities from the staff, availabilities (example competencies, financials, financial ruling …)
Now let’s put some structure.
I’ve put together these aspects under the umbrella of an acronym: PODICCRASQ
PODICCRASQ stands for:
- Processes
- Organisation
- Databases & Information exchange
- Infstructure
- Conformity & Culture
- Cost
- Risks
- Applications – Architecture
- Services
- Quality
PROCESS
describes HOW we will perform some ACTIVITIES to deliver a PRODUCT
so we develop a product breakdown structure (PBS)
ORGANISATION
describes WHO will be the ACTORS in the PROCESS LIFE CYCLE, what kind of ROLE the ACTORS have to perform
so we develop an organizational breakdown structure (OBS)
DATA & INFORMATION EXCHANGE
describes the DATABASES, the DELIVERABLES, the FORMATS of the fields
we collect all types: invoices, sales orders, way bill, RMA, transport notification, …
INFRASTRUCTURE
describes the needed tools (i.e. if IT oriented then the infrastructure addresses the server – client – topology)
CONFORMITY & CULTURE
describes the frameworks to fit with the house rules
- order 2 cash
- procure 2 pay
COST
describes the real cost of all process activities using Value Stream Analysis
RISKS
describes all risks encountered when executing
APPLICATIONS
describes the infrastructure needed to run the business in terms of Hardware / Software solutions
SERVICES
describes KPI’s
QUALITY
describes the metrics
People, Process and Technology initiatives of an organisation more closely with its business strategy and vision to support and help innovate new business strategies and meet long term objectives.
In the analysis we do not forget to picture the wanted deliverables (example the process must generate an order, an invoice, manage bill of lading …)
back to business transformation